FAQ's


HOW IT WORKS IN DETAIL?

Online you make a reservation for the outfit that you want to rent or you can contact us in the chatbox or email us at contact@pret-a-fred.com. When you book it we make an appointment for a date and time to fit the outfit on location. You take the outfit of choice with you and rent the outfit for 3 days (one day is for the occasion, one day for drop off and one day for dry cleaning).

CAN I MAKE A RESERVATION IN ADVANCE?

Yes you can book an outfit in advance for a maximum of two months. If you want to cancel your reservation, you can do that till two weeks before you reservation date.

CAN I KEEP THE GARMENT BAG?

You always need to drop off the outfit and the garment bag. If you do not return the garment bag we will charge €30.

WHAT HAPPENS IF I STAIN, TEAR OR LOSE AN ITEM?

When an item is brought back with stains that are visible or it needs some small repair, we will charge €30 for extra cleaning and repair costs.

When an outfit is brought back with stains and damage that the outfit cannot be rented out anymore, we will charge the full cost price of the dress. 

WHAT IF I AM TOO LATE WITH RETURNING AN OUTFIT?

You will always need to return your rented outfit before 1pm at the agreed drop-off date at Stomerij van Rooijen. If you are too late you will pay a fine of €50. If you are in an unforeseeable circumstance, always contact us immediately and on the drop-off date before 8am.

CAN I BUY AN OUTFIT AFTER I HAVE RENTED IT? 

You like the outfit so much that you are convinced you want to wear it again and again ;)? There is the possibility of buying after renting your outfit. You will pay the remaining amount of the outfit. Although, when someone has already booked an outfit in advance after you have worn it, that customer has priority. 

CAN I RETURN AN OUTFIT PURCHASED FROM THE PLATFORM?

When you have purchased an outfit after renting it, you can return it if it is in 'as good as new' condition, has no signs of wear and tear and is still in season. We will buy and outfit back for 50% of the selling price.